Your satisfaction is very important to us.
However, because our products are digital goods delivered via Internet download we generally offer NO REFUNDS.
All items in this website are non-refundable and all sales are final.
An excerpt from our Terms & Conditions’ page:
Refunds and Chargebacks
Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. We DO honor requests for refund for the following reasons:
- if the manual you downloaded was clearly not the manual stated at checkout (i.e. we accidentally put the wrong manual file with the manual product);
- if the file is corrupted (we will test this on our end)
If any of the above applies to you or even if you have more questions about our return policy please contact us on our contact page.
To read more about our Terms & Conditions, CLICK HERE.